FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping
Below are some common questions about shipping
Do you support worldwide delivery?
Yes, we support shipping to most major countries and regions around the world. Please reach out to our customer service for detailed information on specific deliverable areas.
How are shipping fees determined?
Shipping fees are computed automatically according to your shipping destination, chosen carrier/service, and the total weight of your order. For an exact rate, please get in touch with our customer service representatives.
What is the processing time for orders?
Orders are typically processed and shipped within 3 to 7 business days after confirmation. Should there be any delays due to public holidays or other exceptional situations, we will announce it in advance on our website.
What is the estimated delivery time after dispatch?
The delivery timeframe varies based on your geographic location and the selected logistics service. For specific transit time details, please refer to the tracking link that will be available once your order is shipped.
Orders
Below are some of are common questions about orders
Is it possible to modify the delivery address or cancel an order subsequent to placement?
Modifications or cancellations can be accommodated prior to the order entering the packing process. Please contact our customer service team for assistance. However, once the shipment has been released, neither address changes nor cancellations can be processed. We kindly remind you to verify all details at the time of order submission.
Which payment methods are available?
For a complete list of accepted payment methods, please reach out to our customer service team for confirmation.
What is the procedure for tracking my order status?
Once your order has been dispatched, a logistics tracking number will be provided to you for real-time shipment monitoring.
Products
Below are some common questions about our products
How can we guarantee quality?
Always a pre-production sample before mass production; Always finalInspection before shipment.
What can I get the price?
We usually quote within 24 hours after we get your inquiry. If you are veryurgent to get the price, please tell us in your email so that we will regard your inquiry priority.
Why should you buy from us not from other suppliers?
With years of research and development experience in the field of greennew energy, a reasonable market positioning, and a good customerreputation, Kingsidi is committed to providing global customers with stableand cost- effective products through its strong R & D team, scientificallyreliable delivery, and commitment to high- quality after- sales service.